All Ink Cartridges Laser Toner Printer Supplies
 
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Frequently Asked Questions

Questions
 
How do I know what cartridges to buy for my printer?
Are your products guaranteed?
I cannot find my machine listed. Do you sell supplies for it?
When will my order arrive?
Will using your products void my printer's warranty?
What methods of payment do you accept?
What is the shipping cost?
Is this site secure?
How do I place an order?
I ordered the wrong items. Now what?
I want to cancel my order. Can I?
How do I exchange an item?
How do I return an item?
Answers
How do I know what cartridges to buy for my printer?
There are two simple options for finding the proper cartridges. In the top left corner there is a search box. Simply type in the part number located on your cartridge. (Example, if your printer uses a C3909A toner cartridge, you would enter c3909a into the search box and hit the enter key) This will display the items we offer that will work for that part number.

You can also look for the name of the manufacturer that makes your machine to the left. Be sure to look under the heading "More..." to see all the options. Then click on the name and you will have drop down boxes appear. You can select either the model number of your machine or you can select by the part number of your machine. Select the proper model or part number from the list and a page will appear showing you all the products that will work with that model or part number.

Are your products guaranteed?
Yes. Every product we offer comes with a full 110% Money-Back Guarantee and a 2 Year Quality Guarantee. We take pride in offering only the best products available for your machine. If we can't guarantee it, we won't sell it. It is that simple.
I cannot find my machine listed. Do you sell supplies for it?
Most likely we do. Many of the machines on the market today are made by one of the larger manufacturers and just have different names. If you would like us to check for you simply email WeCare@All-Ink.com and we will tell you what will work and how to find it.
When will my order arrive?
Your order should arrive in 2 - 6 business days. All orders are shipped the same day they are ordered. If you order on Saturday, Sunday, or on a Holiday, your order will ship the following business day. Based on the size and weight of your order, it may come via USPS or UPS. Please click on the shipping page for more details.
Will using your products void my printer's warranty?
No. Congress has passed laws making that illegal. If the manufacturer can force you to buy their supplies, the can overcharge you. It would be like buying a car and being told you can only put in a certain gas that costs $12.00 a gallon or they will void your warranty. It discourages competition and fairness for the consumer. Below is a copy of the law for you to see.


MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT

United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2302

"(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:

1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

2) the Commission finds that such a waiver is in the public interest."

This is your lifesaver for purchasing your inkjet cartridges at wholesale prices. Under no circumstances may any company or associate, salesperson or service technician deny you service or warranty work that would otherwise be covered under the warranty program.

What methods of payment do you accept?
Visa : Mastercard : American Express : Discover Card : Check : Money Order : Cashiers Check
Purchase Orders from Government or Educational Institutions
What is the shipping cost?
FREE for orders over $40.00, all other orders ship for only $4.95.
Is this site secure?
Yes. All of your information is kept confidential and is not sold, rented, or used by other parties. All payment information is entered and transmitted via secure pages that guarantees the security of the information. You can click on the Comodo security seal at the bottom of each page.
How do I place an order?
Simply find the product(s) that you need to order. In the quantity box to the right of the item you wish to purchase enter the number you wish to purchase and click "add to cart". Simply repeat for all items you wish to order. After adding all items you wish to purchase to your shopping cart and click on Check Out in the upper right hand corner of the page. This will take you to the page to enter your billing and shipping information. After completeing that page click to check out. Your payment page will appear. Simply enter your payment information and click the purchase button at the bottom. This will process your order and then display your order receipt. The whole process should take less than 5 minutes.
I ordered the wrong items. Now what?
Place an order for the correct items so you can have them shipped today. Then contact us for a valid RMA number so you can return for a refund or credit the wrong items.
I want to cancel my order. Can I?
Once an order has been placed it is hard to cancel. Due to the number of orders that we process on a daily basis and the fact that it is all automated, you will have to receive your order and obtain a RMA number from customer service in order to return it.
How do I exchange an item?
Email Exchanges@All-Ink.com and tell them what items you have and what items you need and they will setup an exchange for you. Be sure to include your name, address, order number, and phone number.
How do I return an item?
Email Returns@All-Ink.com and tell them what items you need to return and why and they will give you a valid RMA number that will allow you to return those items for a prompt refund.
 
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Apple®, HP®, IBM®, Lexmark®, Canon®, Epson®, Xerox® and other manufacturer brand names and logos are registered trademarks of their
respective owners. Any use of a brand name or model designation for a cartridge is made solely for purposes of showing compatibility.